At GameLounge, we want you to enjoy your purchase. If you are not completely satisfied with your game or product, you can return or exchange it within the conditions outlined below.
Physical games and accessories: Must be returned within 14 days of purchase, in their original, unopened packaging.
Digital games, codes, and downloadable content (DLC): These are non-refundable unless defective or unused.
Pre-owned games: Eligible for exchange or store credit only, not cash refunds.
Proof of purchase (receipt or order confirmation) is required for all refund requests.
To initiate a refund, please contact our customer service at [email protected] with your order details.
Refunds will be processed within 7 business days after the item is returned and inspected, credited to the original payment method or issued as store credit.
If your digital game is defective, our technical support team will verify the issue before processing the refund.
If the product you received is defective or incorrect, we will exchange it for the same item or offer a similar product of equal value.
Exchanges must be requested within 14 days of purchase.
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect product.
Shipping costs are non-refundable.
If you have not received your refund within the stated processing time, please check with your bank or payment provider.
For further assistance, contact us at [email protected].
We reserve the right to update this Refund Policy at any time. For any questions, please reach out to our customer support team.